Repair Guarantee

At Maghera, customer satisfaction is important to us. While we do not currently offer professional jewelry repair or gemstone re-cutting services, we are committed to assisting customers with product quality concerns related to purchases made through our website.

Product Quality Support

If you receive an item that arrives damaged, defective, or does not match your order, please contact our customer support team as soon as possible.

To help us review your request, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Relevant shipping information, if applicable

Our team will evaluate each request individually and work toward an appropriate solution.

Eligible Assistance

Depending on the circumstances and our policies, we may offer:

• Product replacement
• Exchange options
• Return authorization
• Refund review
• Other reasonable customer support solutions

All requests are subject to review and approval in accordance with our Return & Refund Policy.

Exclusions

This Repair Guarantee does not cover:

• Normal wear and tear
• Accidental damage after delivery
• Improper use, storage, or maintenance
• Unauthorized modifications or repairs
• Damage caused by chemicals, water, impact, or misuse
• Loss or theft of products

Jewelry Care Recommendations

To help extend the life of your jewelry:

• Store jewelry in a dry location.
• Avoid direct contact with perfumes, lotions, and chemicals.
• Remove jewelry before swimming, showering, or exercising.
• Clean gently with a soft cloth after use.
• Store items separately to reduce scratching.

Customer Support

If you have any concerns regarding a product purchased from Maghera, we encourage you to contact us promptly.

Contact Information

MAGHERA APPAREL CO LTD

101 Burney Lane
Birmingham
England
B8 2AJ
United Kingdom

Email: payment@magheraco.com

Phone: +44 7456464250

Our Commitment

Maghera is committed to providing quality products, transparent customer service, and fair resolution of product-related concerns. We strive to ensure a reliable and satisfactory shopping experience for every customer.